RETURNS & EXCHANGES

OUR EASY RETURN AND EXCHANGE POLICY

We understand that things happen, so if you aren’t satisfied with your items, we accept orders for return or exchange now at an extended time period from the date of purchase.

We are happy to accept orders for return or exchange 30 days from the date of purchase if your items meet the following criteria:

1- All items must be unused, uninstalled.
2- Items must be in the  barcoded original packaging.
3- Items must have all original accessories, and installation instructions.


Additional Returns and Exchanges Details:

Shipping costs are non-refundable and are only eligible for a refund if the entire order is canceled.

Refunds are issued to the agreed form through our portal.

All discounted items, including blankets, are final sale and therefore cannot be returned or exchanged.

All sample boxes are final sale and cannot be returned or exchanged.

Warranty and shipping protection purchases are final sale and not eligible for refund or exchanges.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items that are damaged will be replaced by Ozarke at no cost to the customer. If you wish to return the fixture instead, you will be responsible for the return shipping costs. Again, we will always make it right by sending you replacements free of charge, provided that we receive high-quality photos and/or videos showing the defects as well as pictures of the shipping box. We apologize for your less than perfect experience.

Cancellations

We accept cancellations within 30 minutes of placing an order, as long as the item has not yet been submitted for fulfillment. A 10% cancellation fee applies to all orders (even if canceled within the 30-minute window) to cover non-refundable transaction processing fees that are not refunded to us by Shopify Payments.

Please note that coffee tables, large chandeliers, made-to-order items, and customized products are not eligible for cancellation or returns due to special handling requirements and order specifications. These items often involve special production processes, personalization, or customizations that make it difficult to accommodate changes or cancellations once the order has been placed.